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State of Delaware Digital Accessibility for the State of Delaware

State of Delaware Digital Accessibility & Equity Master Plan

Commitment to Digital Accessibility

The Delaware Department of Technology and Information (DTI) is committed to ensuring that the State of Delaware’s digital services are accessible, inclusive, and usable by everyone — including individuals with disabilities.

Digital accessibility is not a one-time effort. It is an ongoing responsibility that requires governance, training, testing, remediation, and continuous improvement. DTI has made meaningful progress in these areas and continues to actively advance accessibility across the State’s digital ecosystem.

Progress to Date

DTI has completed several foundational digital accessibility actions and is actively implementing additional initiatives to strengthen digital accessibility statewide.

These efforts include:

  • Establishing digital accessibility governance and oversight structures
  • Integrating accessibility requirements into digital standards and practices
  • Expanding digital accessibility awareness and technical training for staff and partners
  • Conducting accessibility testing and monitoring of digital assets
  • Actively remediating identified digital accessibility issues
  • Improving documentation, reporting, and accountability mechanisms

Together, these efforts help ensure that accessibility is embedded into how digital services are designed, built, maintained, and improved.

Ongoing Implementation

Many digital accessibility initiatives are currently in progress, reflecting DTI’s commitment to continuous improvement rather than one-time compliance. These ongoing efforts focus on:

  • Scaling digital accessibility testing across more websites, applications, and documents
  • Reducing unresolved digital accessibility issues, particularly higher-severity findings
  • Strengthening agency support, guidance, and technical assistance
  • Enhancing data-driven reporting to track progress and outcomes over time

DTI regularly reviews progress and adapts its approach to address emerging needs, evolving standards, and user feedback.

Transparency and Accountability

DTI believes transparency is essential to building trust and delivering accessible digital services. This page is part of DTI’s commitment to publicly sharing progress, acknowledging ongoing work, and demonstrating accountability.

Digital accessibility improvements are tracked, measured, and reviewed to ensure meaningful impact for Delaware residents, employees, and visitors.

Looking Ahead

DTI will continue to build on completed work and advance ongoing initiatives to improve digital accessibility across the State of Delaware. Digital accessibility remains a shared responsibility, and DTI is committed to collaborating with agencies, vendors, and the public to create digital experiences that work for everyone.